Terms and Conditions

1. Acceptance of Terms

By creating a ReplyCrew account or using our services, you agree to these Terms and Conditions. If you do not agree, do not use the service.

2. The Service

ReplyCrew provides an AI-powered SMS auto-reply assistant for trade businesses (plumbers, electricians, HVAC technicians, and similar). The service answers inbound customer texts on your behalf, books jobs, and notifies you of activity.

3. SMS Program Terms

Program name: ReplyCrew Account Verification & Notifications.

Description: By providing your mobile phone number during signup, you consent to receive one-time SMS verification codes and transactional account notifications from ReplyCrew.

Message frequency: Message frequency varies based on account activity. You will typically receive 1–5 messages per signup or login event.

Cost: Message and data rates may apply. ReplyCrew does not charge you for these messages, but your mobile carrier may.

Supported carriers: All major US carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

Opt-out: You can cancel the SMS service at any time by replying STOP to any message. After you reply STOP, we will send a confirmation message and you will not receive further SMS messages from us. To rejoin, sign up again as you did the first time.

Help: Reply HELP to any message for assistance, or email hello@replycrew.com.

4. Account & Eligibility

You must be at least 18 years old and authorized to operate the business you register. You are responsible for keeping your login credentials secure and for all activity on your account.

5. Acceptable Use

You agree not to use ReplyCrew to send unsolicited marketing, spam, fraudulent content, content related to direct lending, age-gated content, or any content that violates carrier rules, CTIA guidelines, or applicable law.

6. Free Trial & Billing

New accounts include a 30-day free trial. No credit card is required to start. After the trial, paid plans begin at the rate displayed on our pricing page. You may cancel at any time.

7. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, or non-infringement. We do not warrant that AI-generated replies will be accurate, complete, timely, error-free, appropriate, or suitable for any customer interaction, business outcome, legal requirement, or emergency. You are solely responsible for reviewing and acting on any communication generated, sent, received, missed, or delayed through the service.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ReplyCrew, its owners, operators, employees, contractors, affiliates, and suppliers shall not be liable to you or any third party for any damages of any kind arising out of or relating to your use of, reliance on, or inability to use the service — including but not limited to direct, indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost business, lost leads, lost customers, lost data, missed appointments, delayed or undelivered messages, AI errors or hallucinations, carrier outages, third-party service failures (including Twilio, Anthropic, and any AI provider), or any harm resulting from messages sent or not sent by the service — even if we have been advised of the possibility of such damages and regardless of the legal theory (contract, tort, strict liability, or otherwise).

If, despite the foregoing, a court of competent jurisdiction finds ReplyCrew liable, our aggregate liability for all claims is capped at one hundred US dollars (US$100). You agree this allocation of risk is reasonable in light of the price of the service. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages; in such jurisdictions our liability is limited to the greatest extent permitted by law.

8a. Indemnification

You agree to defend, indemnify, and hold harmless ReplyCrew and its owners, operators, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) messages sent through your account; (c) your violation of these terms or any law; (d) your violation of any third-party right, including carrier rules, TCPA, or consumer protection laws; or (e) any dispute between you and a customer, lead, or end user.

9. Termination

We may suspend or terminate your account if you violate these terms or carrier rules. You may close your account at any time.

10. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes take effect constitutes acceptance.

11. Contact

Questions? Email hello@replycrew.com.